Privacy Policy
1. Introduction
BallPoint Consultancy Ltd ("BPC", "we", "us") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.
If you have any questions, you can contact us at:
📧 Email: mary.ball@ballpointconsultancy.com
By using our website and submitting your personal data, you consent to the processing as outlined in this policy.
2. What Personal Data We Collect & Why
We may collect the following personal data when you use our website or services:
| Data Type | Purpose |
| Name & Email Address | Provided when subscribing to our newsletter or contacting us. Used to send requested information, respond to queries, and for marketing (if consented). |
| Contact For Data | Kept for customer support and business inquiries. Stored in HubSpot (CRM platform). |
| IP Address & Browsing Data | Collected via Google Analytics & HubSpot to analyze site traffic and improve user experience. |
| Email Engagement Data | Tracked for marketing insights (e.g., opens, clicks) via HubSpot. |
Legal Basis for Processing:
- Consent: For marketing emails and cookies (you can withdraw consent anytime).
- Legitimate Interests: For responding to inquiries, improving services, and security.
- Legal Obligations: If required by law (e.g., fraud prevention).
3. How We Use Your Data
We use your data to:
✅ Respond to your inquiries and requests.
✅ Provide newsletters and marketing communications (only with your consent).
✅ Analyze website traffic and user behavior via Google Analytics & HubSpot.
✅ Comply with legal obligations.
We do not sell, rent, or share your data with third parties for marketing.
4. Cookies & Tracking Technologies
We use cookies to enhance user experience and track website usage.
Cookies from Google Analytics and HubSpot may collect:
- Geographic location
- Browser type & OS
- Pages visited & time
spent on-site
Consent Requirement:
Under PECR, we must obtain your explicit consent before storing cookies on your device.
Our website uses a cookie banner to allow you to accept or decline non-essential cookies.
5. Storing & Protecting Your Data
🔒 Storage Locations:
- Data is stored in Google Business Suite (protected by 256-bit encryption) & HubSpot CRM.
- Some data may be stored outside the UK/EU (e.g., in the US). HubSpot complies with UK GDPR via Standard Contractual Clauses (SCCs).
⏳ Retention Period:
- Contact form submissions: 12 months
- Marketing data: Until you unsubscribe
- Analytics data: 26 months (Google default)
We take reasonable steps to protect your data, but transmission over the internet is not 100% secure.
6. Your Data Rights
Under UK GDPR, you have the right to:
✔ Access – Request a copy of your personal data.
✔ Rectification – Ask us to correct inaccurate data.
✔ Erasure ("Right to be Forgotten") – Request deletion of your data.
✔ Restriction of Processing – Limit how we use your data.
✔ Data Portability – Request a copy of your data in a structured format.
✔ Withdraw Consent – Opt out of marketing emails anytime.
To exercise your rights, email: mary.ball@ballpointconsultancy.com
7. Third-Party Links
Our website may link to third-party sites.
We are not responsible for their privacy policies, so we encourage you to review them before submitting data.
8. Policy Updates
We may update this policy periodically. The latest version will always be available on our website.
Last Updated: February 2025
9. Contact Us
If you have any concerns about this policy or your data, reach out to:
📧 mary.ball@ballpointconsultancy.com
Unsubscribing:
- Click the unsubscribe link in any marketing email.
- Email us with "Unsubscribe" in the subject line.
Registered company number: 16225852
Grosvenor Court, Adenmore Road, London, SE6 4FD
END